vtb99's Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out our practices and commitments regarding the collection, processing, storage, and protection of personal information of vtb99 platform users. vtb99 is committed to providing a safe, transparent, and responsible online betting and casino experience for players in Bangladesh.

By using our website or services, you are considered to have accepted the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

This Policy may be updated at any time. For significant changes, we will notify you by email. The latest Policy will always be available on this page.

2. What Information We Collect

We collect the following types of information to operate the vtb99 platform:

a) Registration and Identity Information

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for KYC verification, where applicable)

b) Financial Information

• bKash, Nagad, Rocket, Upay number or bank account details
• Transaction history (records of deposits and withdrawals)
• Wallet balance and bonus information

We do not store any full card numbers or banking PINs. All financial information is transmitted securely via SSL encryption.

c) Technical and Usage Information

• IP address and device information (operating system, browser)
• Session logs and access timestamps
• Cookies and session data
• Game play history and betting patterns
• Preferred game categories and platform usage statistics

3. How We Collect Information

We collect information in various ways, including:

• Information you provide directly: What you submit through registration forms, identity verification processes, and support communications.
• Automated data collection: Website usage data is collected through cookies, log files, and tracking technologies.
• Third-party sources: Limited information may be verified from legitimate databases for identity verification or fraud prevention.
• Payment processors: Transaction confirmation information via bKash, Nagad, Rocket, or Upay.

4. Purposes for Using Your Information

vtb99 uses collected information for the following legitimate purposes:

a) Account Management and Service Delivery

We use your information to create, verify, and maintain your account, to process deposits and withdrawals, and to personalize your gaming experience.

b) Security and Fraud Prevention

We are always active in preventing unauthorized access, fraudulent transactions, and account hacking. When unusual activity is detected, we act promptly and notify you.

c) Legal Obligations

Information is used to comply with applicable laws and regulations, to confirm age verification (21+), and to prevent potentially illegal activity.

d) Communication and Support

We may contact you by email for transaction confirmations, promotional offers (with your consent), support ticket responses, and policy update notifications.

e) Responsible Gaming

Information is analyzed to monitor your gaming habits, identify potentially problematic behavior, and assist with responsible gaming advice or setting limits.

5. Information Sharing and Third Parties

vtb99 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers.
• Technology partners: Service providers engaged to operate the platform — who work under strict confidentiality agreements.
• Legal authorities: Relevant information may be provided based on a court order or valid legal demand.
• Anti-fraud organizations: Limited information may be shared to assist with investigations into money laundering or fraud.

Except in the circumstances mentioned above, your personal information will not be provided to any third party without your explicit written consent.

6. Cookie Policy

Cookies and similar tracking technologies are used on the vtb99 website. Cookies are small text files stored on your device that help improve website functionality.

a) Essential Cookies

These cookies are essential for the website to function properly — they are used to store login sessions, security tokens, and language preferences. They cannot be disabled.

b) Functional Cookies

These cookies are used to remember your preferences and settings, making your next visit easier and more personalized.

c) Analytical Cookies

These cookies are used to analyze website usage statistics and improve service quality. They do not directly identify you.

You can control or delete cookies from your browser settings, though this may limit some features.

7. Data Retention Period

We retain your personal information only for as long as necessary:

• Active accounts: All relevant information is retained while the account is active.
• Closed accounts: Certain information may be retained for a specified period after account closure to meet legal obligations.
• Transaction records: Retained for as long as necessary for resolving financial disputes and legal compliance.
• Technical logs: Retained for a limited period for cybersecurity purposes, then deleted.

Once the designated retention period ends, we delete or anonymize information using secure methods.

8. Data Security Measures

vtb99 has implemented industry-standard technical and organizational measures to secure your information:

• SSL/TLS encryption: All communication between the website and servers is encrypted.
• Password hashing: Your password is never stored directly — only a secure hash is kept.
• Two-factor verification: The option to add an extra layer of security to your account.
• Regular security audits: Our systems undergo regular security testing.
• Access controls: Only authorized staff can view your information, and only to the limited extent needed.
• Data backups: Secure backup systems are in place to prevent data loss.

Even so, no method on the internet is 100% secure. We therefore ask that you keep your login credentials private and notify our support team immediately if you notice any suspicious activity.

9. Your Rights

As a vtb99 user, you have the following rights:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request that incorrect or incomplete information be updated.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to restrict processing: In some cases, you can ask that processing of your information be limited.
• Right to portability: You can request a copy of your personal information in a common format.
• Right to object: You can object to your information being used for marketing messages.
• Right to withdraw consent: Where we process information on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request as quickly as possible.

10. Privacy of Minors

vtb99 strictly prevents registration and use by anyone under 21 years of age. Our platform is for adults (21+) only.

We do not knowingly collect personal information from any minor. If we receive credible information that a registered user is under 21, we will immediately close that account and delete the associated information.

If you believe a minor has registered on our platform, please notify us at [email protected].

11. About External Links

The vtb99 website may contain links to third-party websites. We are not responsible for the privacy policies of those external sites. When you leave our website and visit another site, that site's own privacy policy applies. We advise you to read the privacy policy of any third-party site before using it.

12. Policy Changes and Updates

vtb99 reserves the right to change this Privacy Policy at any time. After any change, the updated Policy will be published on this page.

For significant changes, we will send a notification to your registered email. Continuing to use the platform after a change constitutes your acceptance of the updated Policy.

We recommend that you visit this page regularly to stay informed about the latest Policy.

13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, contact us directly:

• Email: [email protected]
• Live Chat: Contact us 24/7 through the live chat option on the vtb99 platform.
• Language: Support is available in Bengali or English.

We take all privacy-related requests seriously and aim to respond as quickly as possible.